Michael Reid
Articles
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Wrong theme has been purchased
Is it possible to buy the wrong theme? We maintain a no-refund and no-exchange policy because of the specific nature of the product that we provide. Technically, there can be no situation when a “w...
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Card was overcharged
Let it be here, regardless of the fact that we have never faced such a problem. We have never faced such an issue. If your card was overcharged, please contact our billing representative via e-mail...
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Download link is not received
What to do if for some reason you didn’t get the link. If you completed your purchase but haven’t received any email with the download link please follow these steps: Make sure that you have spelt...
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Download link is broken
What to do if for some reason the link you get can't be opened. If your link is not active or broken, make sure that you don’t have firewall restrictions that prohibit this download. Please check i...
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Wrong email address
Mistyped your email? No problem, contact us! If you used the wrong email address in your order, please, submit your request to hello@lotusthemes.com. You should provide us with the details of your ...
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A bug is found
Help us to become better, if we miss a bug, tell us and we will get rid of it! Although all the products are thoroughly tested before release, there is always a chance of unexpected errors. Such is...
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Template files are lost
What we can do for you if your theme files are lost. If you lost your Zendesk template files, you can request them to be resent to you. Please contact us via hello@lotusthemes.com and provide us wi...
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Alerts extension: How to use alerts
This extension provides simple, customizable, and responsive notifications for your Help Center. Installation Usage Unpack the downloaded zip file. There will be three files: apidata-min.js ...
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Templates or building from scratch
All Zendesk Guide users have the option of using a ready-made template or building their help center from scratch. There is a long-held belief that website templates have disadvantages compared to ...
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How to use the Formatting content
Because of limitations, Zendesk's article editor can't be customized. But it's easy to make your articles attractive using simple HTML codes from our examples of the Formatting content feature. F...